Trainings in Service Management

Field service management (FSM) refers to companies that do on-site installation, service or repair of systems or assets.

Field service has its own specific challenges. At BEMAS, we help you take your field service management to the next level thanks to targeted training courses and a community. 

BEMAS also has a strategic partnership with the Dutch SLF - Service Logistics Forum, allowing BEMAS members to also participate in the activities of this organisation...

• Training cycle SAP for Maintenance & Service Management

With the 'Service Management Community of Practice', BEMAS specifically targets Service Managers, Contract Managers and After Sales Managers operating in service providing organisations. The aim of the BEMAS 'Service Management Community of Practice' is to create a network of service professionals who actively share best practices and knowledge with each other and the community. A wide range of topics will be covered: from receiving a service request, to the internal handling, dispatching and execution by Service Technicians, to service report processing, reporting, KPIs and Customer Satisfaction monitoring. Of course, in the current times of digital transformation, the digitisation of the service process and service offerings certainly cannot be missing from the agenda.

We foresee an exciting programme with targeted webinars and seminars around all kinds of aspects of the operational service process. Everyone involved in managing service activities at customers is welcome and can register for the full programme or for the sessions that fill in a specific interest.