Workshop: Ignite your AI field service Roadmap
Field service organizations today face a rapidly evolving landscape. Customer expectations are rising, service complexity is increasing, and skilled labor shortages continue to pressure operational efficiency. At the same time, digital transformation and data availability are opening the door to powerful new capabilities—especially through Artificial Intelligence (AI).
From predictive maintenance and automated scheduling to intelligent dispatching and customer self-service, AI technologies are reshaping how field services are delivered, optimized, and scaled. Yet many organizations struggle to move from isolated initiatives to a strategic and actionable AI roadmap that delivers real impact. That’s where this workshop begins.
“Ignite Your AI Field Service Roadmap” is a hands-on, collaborative workshop designed for service managers who are ready to explore how AI can unlock value in their operations. Building on key insights from our recent webinar, this session will help participants assess their current FSM maturity, identify high-potential AI use cases, and develop a tailored roadmap for AI implementation—aligned with their business goals and operational realities.
Through a guided self-assessment, interactive discussion, and a structured planning exercise, participants will leave with:
• A clear understanding of where AI can add the most value in field service.
• A prioritized use case supported by a compelling business case.
• A concrete 90-day plan to start making progress.
Join us to connect with peers, reflect on your own service organization, and take the first steps toward a smarter, AI-powered future in field service management.
Workshop Program
12:00 - 13:00 - Welcome with sandwich lunch
13:00 - 13:30 - INTRODUCTION
- Welcome by the workshop facilitators
- Brief recap of key workshop insights
- Workshop objectives and expected outcomes
- Participant introductions and objectives sharing
13:00 - 13:30 - PHASE 1: OPPORTUNITY ASSESSMENT
- Current state assessment
- Guided self-assessment of FSM maturity
- Identification of key pain points and challenges
- AI opportunity exploration
- Review of the 17 AI opportunities in FSM
- Interactive discussion of real-world applications
- Initial prioritization based on participant context
- Selection framework
- Introduction to evaluation criteria (business impact, implementation complexity, strategic alignment)
- Guided exercise to select one high-potential AI use case for development
14:30 - 14:50 - Refreshment break
14:50 - 15:50 - PHASE 2: USE CASE DEVELOPMENT
- Business case formation
- Problem statement definition
- Value proposition articulation
- Success metrics and KPI definition
- 70/20/10 resource allocation
- Detailed planning exercise:
- 70% - Process & people considerations
- 20% - Data & technology requirements
- 10% - AI solution specifics
- Group sharing and facilitator feedback
15:50-16:40 - PHASE 3: IMPLEMENTATION ROADMAP
- Phased approach planning
- Milestone definition
- Stakeholder mapping
- Risk identification and mitigation strategies
- First 90 days planning
- Concrete action items
- Resource requirements
- Quick wins identification
16:40 - 17:00 - CONCLUSION & ACTION PLAN
- Personal commitment statements
- Next steps and follow-up options
- Q&A and final thoughts
- Workshop evaluation
Materials provided during the workshop
- Streamlined workbook with essential templates
- Digital access to expanded resources
- Implementation checklist
- Post-workshop support information
About the speakers
Dominique Vaes is the founding partner and CEO of Field Service in Motion a leading consultancy firm
only dedicated to improving field service operations across Europe through (digital) transformation. With a mission to elevate customer satisfaction, operational efficiency, and field service technician satisfaction, Field Service in Motion’s consultants have successfully guided numerous field service companies in their transformation programs, including Electrolux, Johnson Control, KONE, Sibelga, Bpost, Vincotte, Spie, and Touring. Field Service in Motion has positively impacted the working methods of over 30,000 field service technicians throughout Europe.
Before establishing Field Service in Motion, Dominique held senior director roles in operations, process development, and digitalization of field service departments at several global and Belgian companies (Kone International, STIB, Imtech). His extensive experience and multiple consultancy involvement in many service companies in Europe have made him a respected figure in the field service (digital) transformation industry. Field Service in Motion is fully independent from FSM software companies, maintaining a software-agnostic approach to ensure unbiased and optimal advisory for its clients.
Nicolas Roosens is a digital transformation strategist with 17+ years of experience leveraging AI, AR, and IoT to reshape field service operations. He specializes in identifying and implementing AI-driven solutions that enhance efficiency, safety, and customer experience, with a particular focus on high-risk industries. Playing a pioneering role in remote inspection programs, Nicolas combines deep technical expertise with strategic insight to bridge the gap between innovation and operational impact. His ability to translate complex technologies into practical, scalable solutions enables organizations to drive digital transformation and maintain a competitive edge. He is convinced about the disruptive potential in AI, and especially in field services.
Participation
- € 395,- pp ex VAT for employees of company members of BEMAS and invited relations of Field Service in motion.
- € 555,- pp ex VAT for non-members.
- Software training providers and consultancy companies are requested to refrain from registering.
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