The essential skills for Root Cause Analysis
Essential problem solving skills are always needed. When it comes to extensive root cause analysis, major incidents or continuous improvement problem solving. Yet for most problems, an extensive heavy-handed approach is not necessary at all. It is more effective to use these essential skills in a fast and flexible routine, the 'Problem Solving Pitstop'.
In this training you will develop your problem-solving talents to solve problems quickly and effectively.
Learning objectives
During this training you will learn the following:
- You will quickly reach a result in the Problem Solving Pitstops of maximum 30 minutes
- You ask the right questions to quickly get to the heart of a problem You find causes and take targeted action
- You know how to make maximum use of your colleagues' knowledge and experience
- You prevent 'jumping to conclusions
- You can visualise problems and communicate clearly about them
- These essential skills form the basis for your development into an advanced Problem Solver
Programme
The training is practice-oriented. You work on essential problem solving skills such as asking the right questions and visualising information. During the training we alternate theory with many practical exercises. You will experience how you can immediately apply what you have learned in your work.
- Defining the problem (5W2H, IS/IS-NOT principle)
- Mapping the timeline
- Visualising the chain of cause and effect
- Finding causes (characteristics and changes, knowledge, experience)
- The importance of evidence
- Gathering the relevant facts
- Formulating the right research questions (e.g. 5x Why principle)
- Transferring problems effectively
- Working together briefly and powerfully
- Choosing effective actions and solutions
Who is this training for?
Maintenance managers, service managers and engineers, incident managers, problem managers, troubleshooters, ... Anyone who has to deal with breakdowns and incidents, and needs to solve problems quickly and effectively.
Do you have to solve problems of such a nature that they cannot be solved in a short period of time? Then this coaching trajectory is definitely for you!
About the trainer
Bart Smit is a trainer and facilitator of training courses on problems, breakdowns and how to prevent them. He studied Operational Engineering and Business Administration in Amsterdam and worked in the energy and steel sector and as a consultant for Maxgrip, among others, before joining CoThink. By training and securing (rational) methods in daily practice, he helps organisations improve their performance. He has worked with many Belgian companies. His use of words and way of thinking is very much in line with the Flemish nature.
Graag min. 14 dagen voor de start inschrijven. PO kan later bezorgd worden.
This event will also take place on the following dates:
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