How to connect your technicians with your assets in the field? - case Daikin Europe
The ability to remotely monitor, manage, and maintain assets has become a game changer in the pursuit of innovative field service management. Seamless connectivity between technicians and field assets is now essential for optimizing maintenance, enhancing reliability, and improving operational efficiency.
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Join us for an engaging seminar focused on the latest technologies and solutions that bridge the gap between technicians and their assets. Through practical examples and real-world case studies, we'll explore the advantages of IoT infrastructure, mobile applications, and human-centric approaches to asset management in the field.
In partnership with Aaltra and Daikin Europe, this seminar will highlight proven strategies that can streamline your operations, increase efficiency, and support sustainable practices.
Programme
15:00 Reception / Welcome
15:30 Presentation by Aaltra - Connecting technicians with assets in the field: What, Why & How?
- Introducing Aaltra
- Why connecting technicians with assets in the field?
- What are possible technological solutions for connecting technicians with assets in the field?
- What is a suitable IoT infrastructure and what hardware do you need?
- What are the options for software to connect with devices and machines?
- What are the possibilities to establish a connection via an app on a tablet or smartphone?
- How can you integrate the management of spares?
16:00 Presentation by Daikin - The E-care app for Commissioning, Monitoring & Servicing the Daikin heat pump fleet in Europe
- Introduction to Daikin, the department, and the product.
- Field service digitisation strategy: Why Daikin decided to invest in developing and using e-Care?
- Detailed demonstration of the functionalities of the app: , Installation overview, e-Doctor (troubleshooting), e-parts, e-manuals, pro-Assist, Commissioning, ...
- Results and achievements: More than 600.000 installations covered with the e-Care app...
- Next steps
16:30 Presentation by Aaltra - Critical success factors in Human Centric IoT
- Organisational success criteria
- Importance of connectivity & coverage in an IoT-network
- Importance of ease of us
- Technical success criteria
- How can you collect data from machines and devices across different brands
- What do you do if you want to provide services for different brands, each using different applications?
- How do you ensure a sustainable IoT environment
- The ROI of Human Centric IoT
17:00 Closure drink
About the speakers
Margherita Maria Carlotta Carmine began her career at Daikin Italy in 2016, serving as a Project Engineer in the technical back office for residential heating applications. By 2020, she transitioned to Daikin Europe, joining the product management team and taking responsibility for collective heating applications, particularly for multifamily housing. In 2022, she shifted to the Digital Business Department, where she now leads the development of the e-Care app.
Her academic background includes a master's degree in Energy Engineering with a specialization in Power Production, which she completed in 2015 at Politecnico di Milano. Prior to joining Daikin, Margherita worked briefly at Krohne, a German company specializing in measurement instrumentation.
Pieter-Paulus Vertongen has been leading Aaltra, a digital innovation studio based in Melle, Belgium, as CEO since 2007. Under his leadership, Aaltra has grown into a key player in the digital solutions landscape, with a focus on user experience design and IoT innovations. His journey in the digital space began with a background in Internet & Software Technology, which equipped him with the technical and creative expertise to tackle complex challenges across various industries. Today, Pieter-Paulus and his team at Aaltra specialise in delivering cutting-edge solutions that drive digital transformation for businesses. In addition to his role at Aaltra, Pieter-Paulus remains an active voice in discussions on operational excellence and the future of digital innovation.
Participation
- Free for employees of companies who are a member or BEMAS
- Free if you are invited by Aaltra or Daiking, ask your contact person for your registration code
- € 85,- per person for non BEMAS members
Companies with a similar offering to Aaltra are requested to not participate. BEMAS withholds the right to cancel these registrations.
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