Frequently asked questions (FAQ)

You create your own personal account using your work email address or your personal email address. Accounts are not automatically created when your company becomes a BEMAS member.

You can create an account via:
https://www.bemas.org/en/user/register

With your account, you can:

• view your training history
• download your certificates
• follow up on your registrations
• access webinars

First, check whether the email has ended up in your spam or junk mail folder. It may also take a few minutes for the email to be delivered.

Next, check that you are using the correct email address. You can try to create an account via https://www.bemas.org/en/user/register. This will allow you to see immediately whether your email address is already linked to an existing account.

It is also possible that you do not yet have an account. In that case, you will not receive an email to reset your password and you will first need to create a new account.

If you still haven't received an email after following these steps, please contact us at info@bemas.org and provide your name and email address. We will be happy to help you.

BEMAS does not work with one central company login. Each employee of a company can create their own account. Member rates are automatically granted to employees of a company that is a member.

If necessary, check internally what your workflow is for participating in paid activities. The purchase order can be sent after registration, but in case of cancellation, please always take our general terms and conditions into account.

This usually happens when someone registers multiple people but uses the same email address for everyone.

Important: each participant must be registered with their own professional email address.

Example:

• Jan registers himself with jan.janssen@company.be
• John also registers his colleague Peter with jan.janssen@company.be
  In this case, the registration is only linked to one person.

When Peter is registered with his own email address (peter.peeters@company.be, the registration is recorded correctly.

Are you unsure whether this applies to you? Contact us at info@bemas.org and we will check for you.

This can have several causes and is usually resolved quickly.

Please send us an email at info@bemas.org with:

• your name
• your email address
• the name of your employer

We will review your account and ensure it is correctly set up.

After our confirmation, please log out and log back in so that your account is updated.

You can register yourself and colleagues via our website. Click on the 'I want to register' button on any page. You can register anonymously (using only your email address) or create an account. When registering, you will be asked to provide contact details so that we can contact you in case of unexpected circumstances. By registering, you accept our terms and conditions.

Yes, you can. You can simply register via the website and complete all required participant information there. This ensures your registration is immediately and correctly recorded and linked to the right persons. By registering, you accept our general terms and conditions.

If your organisation works with a purchase order, you can send the PO afterwards by email to office@bemas.org.

It remains important that for each participant, the correct email address for each particpant is used during registration. This allows us to process the registration correctly and ensures all participants receive the correct information about the training by email.

Practical information about a course or activity will be emailed to participants a few days before the start. If you have not received an email from us 2 to 3 days before the start date, please let us know at info@bemas.org.

If you register just before the start of a course, you may have missed this automatic email. In that case, please contact us for more information at info@bemas.org
 

Contact us at office@bemas.org for a quotation for an open training. 

If you are looking for an in-company training, contact us at training@bemas.org.

This can have several causes and is usually resolved quickly.

Please send us an email at info@bemas.org with your details (and possibly the details of the person you wish to register):

• your name
• your email address
• the name of your employer

We will review your account and ensure it is correctly set up.

After our confirmation, please log out and log back in so that your account is updated and you can complete the registration at the correct rate.

Please contact us in good time. If cancellation is made sufficiently in advance, no costs will be charged. For late cancellations, costs may be charged, as we also need to confirm the venue and catering in time or decide whether a training will take place.

You may, however, be replaced free of charge by a colleague.

Please take the following conditions into account for trainings in case of cancellations:

• Up to 30 days before the training: free of charge
• Up to 14 days before the training: 35% of the participation fee
• After that date: the full participation fee is due

Illness, with or without a medical certificate, is not an exception to these conditions.

For seminars:

• Up to 5 days before the seminar: free of charge
• After that date: an administrative fee of €50 (excl. VAT) will be charged
• In case of a no-show: an administrative fee of €50 (excl. VAT) will be charged

If in doubt, contact training@bemas.org.

Unfortunately, 'full' often means that it is actually full. It is possible that there may be last-minute cancellations and a place may become available. Please feel free to contact us at training@bemas.org and we will see if we can offer you a place.

After ordering a book, your order is received by us and we ensure that it is sent to you as soon as possible. We will inform you once your book order has been processed internally.

Go to the membership page and fill in your details. We will then contact you to complete the process and send you the registration form, among other things.

A BEMAS membership is always a company or organisational membership. This means that the entire company or organisation becomes a member and that all employees of the company automatically benefit from member advantages. The membership fee is determined based on the number of employees.

As an employee, you can create a personal account on our website to register for trainings, consult your training history and access all member benefits and content.

More information about BEMAS membership and its benefits can be found here.

If you have questions about a (new) membership or want to check whether your employer is already a member, please contact us at info@bemas.org.

At BEMAS, we do not use membership numbers, but rather your (professional) email address and your company details. When you fill in all the information correctly in your My BEMAS account, the company membership will automatically be linked to your account. 

You can view the complete list of members on this page. Check here to see if your company and/or entity is listed. Are you unsure whether the site/entity where you operate is also covered by this membership? Please contact us at info@bemas.org.

Yes, any company can become a member of BEMAS and enjoy the benefits. Please note that most of our training courses and activities take place in Belgium and are conducted in Dutch or French. BEMAS also organises activities in English, including the annual Asset Performance Conference. Members receive a reduced participation fee for this.

A BEMAS membership is separate from membership of other professional associations or organisations.

Member advantages apply exclusively to companies that are BEMAS members. If you wish to use our services or benefit from the member rate for trainings and activities, your organisation must be a BEMAS member. Otherwise, the non-member rate applies.

Contact us at info@bemas.org. We will put you in touch with our partner who publishes the vacancies.

If you wish to terminate the membership, we ask you to notify us in writing in good time via info@bemas.org or office@bemas.org.

A termination always takes effect at the end of the current calendar year. This means that the membership, regardless of the date of termination, remains active until 31 December of the relevant year. If termination occurs, for example, on 20 June, the membership will continue until 31 December of that year and no invoice will be issued for the following year.

If termination takes place after the invoice for the current calendar year has been sent, that invoice remains payable and the membership will also continue until 31 December of that year.

For the webinar, you will receive an access link by email in advance. Simply click on the link and enter your name to participate. No separate login is required and you do not need to create a password.

The BEMAS Live Learning Platform works on the basis of HTML5 technology, which is standard in all modern browsers. This means that you do not need to install an app or plug-in.

What you need to provide yourself:

• A PC, laptop, tablet or smartphone with an internet connection and sound.
• Preferably use Google Chrome as your browser. Mozilla Firefox, Safari and Edge also work. Internet Explorer is not suitable. You can test your browser for HTML5 compatibility in advance.
• We strongly recommend using a headset (earphones with microphone) to avoid background noise as much as possible.
• For online training courses: To interact with the other participants and the instructor, it is advisable to also have a microphone. For webinars, the microphone is disabled by default.

You can log in to our test environment in advance: https://live.bemas.org/rooms/eld-3oh-isk-g0p/join

You can test your browser compatibility at www.html5test.com. If it scores close to 555 points, the browser should work.

Google Chrome is the most suitable, followed by Mozilla Firefox and Safari.

Edge sometimes experiences problems. Internet Explorer is NOT suitable.

Do NOT use your work VPN connection. This can cause delays and sound problems.

• Reload the page using the F5 key and log in again.
• You can also leave the room by closing your browser and reopening the link from your mailbox.
• In the event of a general problem, we will contact you via chat on the online platform, or via email or the mobile number you provided.
• Are you still experiencing problems? Call us on +32 2 706 85 41.

If you can hear the intro video but then cannot hear anyone speaking in BigBlueButton, the sound on your computer is working. The problem is usually with the live audio connection for the session. The intro video plays through your browser, but the participants' voices come through a separate connection.

The most common causes are: you are not (properly) connected to the audio, your browser or a VPN is blocking the sound, your internet connection is faltering, or you have accidentally selected the wrong sound device (e.g. a headset that is not connected).

What can you do?

• Click on the telephone icon, leave the audio and reconnect via 'Listen only'.
• Check that your sound is not muted and refresh the page if necessary (F5).
• If that doesn't help, try a different browser (preferably Chrome or Firefox) or restart your browser.
• Alternatively, you can also dial in using the telephone number provided in the chat and listen in via your telephone.

Click on the microphone icon. A pop-up will appear at the top of your browser asking for permission to use your microphone. Click on 'OK'.

If you do not see a pop-up, check that your pop-up blocker is not enabled. In Google Chrome, you will find this at the top right of the web address bar.

The pop-up will ask you to do a test. If you can hear the audio, your microphone is working. If you do not hear an echo, select 'No'. On the next screen, you can adjust your audio settings. Select the correct hardware and click on 'Retry' to do the test again.

After logging in, you will see the list of participants with different colours next to your name:

• A green icon means that your microphone and sound are working properly.
• A red icon means that your microphone is muted and you cannot be heard by the others.
• A white icon means that you are not connected to the sound. Try the following steps to resolve the issue:
  • Check the connection of your headset and give your consent in the pop-up.
  • Disable the VPN connection, restart your browser, and log back into the BEMAS Live Learning Platform.
  • Call the number listed in the general chat of the BEMAS Live Learning Platform using your telephone.

Please note: microphones are disabled by default during webinars.

If you receive this error message, you do not have the latest version of your browser installed. Update your browser or use a different browser. We recommend using Google Chrome. Internet Explorer does not work.

Yes, the full recording of the webinar can be viewed again. This can be done via your My BEMAS account, or via the same link as the live webinar:

Via My BEMAS:

• Click on your name in the top right corner
• Go to “My trainings, activities & webinars”
• Click on the name of the webinar
• Scroll down to “Watch the recording here” and click the blue button

Via the link you received for the live webinar:

• Click on “View recordings” under the title of the webinar
• Click on “Presentation”
• You can click on a specific slide to start the recording at a particular moment.

Yes. A recording of each webinar is made available afterwards.

• If you registered for the webinar, you can find the recording afterwards in your account under 'My training courses, activities & webinars'.
  • Click on your name in the top right-hand corner
  • Go to 'My training courses, activities & webinars'
  • Click on the name of the webinar
  • Scroll down to 'View the recording here' and click on the blue button
     
• If you were not registered, you can purchase the recording via our shop. This is free for members, but non-members are charged a fee of €35. You can find the recording via 'My webinar history'.

Not all presentations given during a webinar or seminar may be shared. In some cases, the presentation is therefore not available for download.

If you are looking for a specific presentation and cannot find it on the website, it may not be available (yet) or may not be allowed to be shared.

In that case, please contact us atinfo@bemas.org and we will be happy to look into it for you.

Neem contact op via info@bemas.org en we bespreken graag met jou de mogelijkheden om dit te laten doorgaan.

Click the “Keep me informed” button. As soon as the training is scheduled again, you will receive an email informing you.

If several colleagues are also interested, please contact training@bemas.org to discuss the possibilities of organising this training in-house.

You can find it on the website in your account under 'my certificates'. 

Can't find it yet? Then we may not have received the signed attendance list from the teacher yet. We aim to publish the certificates of participation within two working days after the last day of the course. 

You can find them on the website in your account under 'My courses, activities & webinars'.

• Click on the name of the course
• You will be taken to the general information page for this course; if necessary, scroll down until you see the title 'Download the presentation here'.
• Click on the blue button(s) for each file

For some trainings, the handouts are unfortunately not available. This is decided by the trainer and may be related to copyright or licensing restrictions.

BEMAS holds the Qfor quality label, which allows it to be recognised in Flanders as an accredited service provider for the WSE authority (Flemish Educational Leave – VOV), the KMO-portefeuille and Alimento.

Given the complexity of the Belgian system with regard to regions and language regulations, we recommend contacting us at training@bemas.org for specific questions related to training subsidies and eligibility.

Certainly, please subscribe to our newsletter using this form.

Take a look at the Asset Performance website and/or subscribe to the Asset Performance newsletter.

You can request our monthly newsletter by filling in this form on the BEMAS website.

 

Yes. At the bottom of every email from BEMAS, you will find a link that allows you to change your email preferences or unsubscribe from all BEMAS emails. This link allows you to manage which communications you wish to receive.