Webinar: Why Flexibility and Agility are key in a Field Service app

BEMAS-leden kunnen dit webinar gratis herbekijken. Mail ons op infoatbemas [dot] org voor de link naar het webinar. Niet-leden betalen € 10. Ontdek alle beschikbare webinars.

OPGELET: deze activiteit vindt plaats in het Engels. Meer info in onderstaande Engelstalige aankondiging

As a service manager you might have experienced the following far too often with your Field Service Management solutions: 

-    “it’s difficult getting data transferred from the existing system to the new system” 
-    “we can't configure or modify on the fly”
-    “we can’t access all the necessary data out in the field”
-    “it takes too long to train people how to use it”
-    “it’s hard to update business rules because of changing regulations”
-    “if there’s no internet connection, our field service is hampered”

The change that Covid-19 brought along didn’t make it easier and the number of these comments certainly hasn’t decreased. It became more clear that working in field service is all about adapting to changing environments. So how to overcome these challenges? 

During this webinar the speakers will present how to address them, f.e. by implementing a Field Service Management Solution that uses ‘No-Code/Low-Code configurators’ to change processes easily, by choosing a ‘Partner’ and not a Vendor, one that understands your needs and adjusts the Field Service Management solution together with your team. The webinar will be concluded with an extensive Q&A session to instantly answer all of your questions.


  • Servitization
  • Six categories of Field Service Management
  • Operating Scenarios in FSM
  • Dissatisfaction with existing solutions
  • Look for an agile solution that will: 
    • Adapt future technologies
    • Allow smooth, secure data uploads from your current system to the digital FSM platform
    • Ensure the solution will support your unique processes
    • Easy addition of forms, new function blocks and updates to business rules
  • Demo flexibility

About the speakers

Marcel van Beek - COO of Operations
After graduating from the ‘Hogeschool van Amsterdam’ as Business Process Engineer, Marcel van Beek successfully completed post-graduate studies in Business Administration. In the years since completing his studies, Marcel has gained more than 20 years of experience in IT, building innovative IT solutions, and managing teams to create solutions that give competitive advantages to the business. Marcel's core competencies include introducing new technology, changing business models to create competitive advantage, and developing and inspiring teams to deliver top-level performance. Marcel, with support of customers, sales, consultants and the product team, is producing the road map for next-generation developments in the FMP360 solution.

Remco Olthof - Sales Manager
After graduating from the Radboud University Nijmegen in Information Science, Remco Olthof worked for several IT related companies in different roles such as Business Analyst, Product Owner, Implementation and Sales Consultant. Remco’s core competencies include requirement analysis, building long term relationships, translate business needs to practical scenarios and a customer centric mindset to find the right match between Gomocha, customers and the FMP360 solution. Within his current roles as Sales Manager, he is using his 10 years of experience to work with businesses to find the right match with new customers to use the FMP360 solution.


14:45    Welcome on the BEMAS Live learning platform
15:00    Presentation by Marcel van Beek and Remco Olthof, Gomocha
15:45    Q&A and conclusion

In collaboration with

Practical info & registration

This webinar is brought to you by the BEMAS Service Management Community of Practice.

The Service Management Community of Practice is an initiative of BEMAS to connect stakeholders within service management. In 2021 we will do this by means of an extensive range of seminars and webinars.
You can register for the full package, but you can also choose to attend separate webinars or seminars. 

All seminars and webinars will take place in English.

Discover all information about the community here.

Package Member rate Non-members Register now
Full access € 245 € 395

Seminar in December

Live: € 245
Online: € 195

Live: € 295
Online: € 245


Serie of 9: free
Per webinar: free

Serie of 9: € 60
Per webinar: € 10

All rates are VAT excl.

donderdag 26/08/2021 - 15:00
donderdag 26/08/2021 - 16:00
Prijs niet-leden:
€ 10 (ex btw)
Georganiseerd door: